Errors decrease when catalogue data, units, permissions, and order status are handled in one verifiable workflow.
Topic
Where errors begin
Calls, messages, email, and separate spreadsheets do not share the same catalogue version. Codes, packs, and quantities are reinterpreted at every step, while head office sees the problem only after the order has been sent.
Topic
What to centralise first
Start with a shared supplier catalogue: product, code, pack, unit of measure, and location availability. Then define clear roles for preparing, approving, and sending each order.
Topic
Control without slowing work down
A good workflow does not add approval everywhere. It highlights exceptions, unusual quantities, and missing data while routine orders follow a short, traceable path.
Topic
How to measure improvement
Compare corrections, cancelled lines, average preparation time, and late orders. History should show who changed quantities and status without becoming employee surveillance.
Checklist
What to verify
- Shared catalogue and units
- Preparation and approval roles
- Exception controls
- Change and sending history